Problem: When I click on the document's icon, the file begins to download, but the file transfer stops before it is complete.
Solution: Many factors outside of Intel's control can cause an incomplete file transfer, including the following:

• The server is too busy to complete the operation.
• Internet traffic is so heavy that packets do not make it to their destination
• The client machine is so busy that it cannot respond to the server
• The proxy server on the client side is too busy
• The ISP (Internet service provider) connection to the Internet is overloaded
• The server connection to the Internet is overloaded

Try downloading the document at another time when there may be less Internet traffic. You may need to try outside of normal business hours.

One factor that Intel can control is the protocol used to transfer electronic documents. Currently, Intel uses HTTP but plans to make documents available by FTP as well. FTP is proving to be a more reliable method of downloading than HTTP. We are making every effort to increase file transfer reliability while maintaining ease of access.

If you continue to have problems downloading a particular technical document, you may order a free copy of the document from the Intel Literature Center.

Problem: The PDF seemed to download correctly during the transfer, but the resulting file is too small and does not work right.
Solution: The download was probably incomplete. See the solution above for incomplete file transfer.

Problem: My browser doesn't recognize the PDF file.
Solution: First, you need to install Acrobat Reader on your computer. Acrobat Reader 3.0 should install a plug-in that integrates it into your browser's window. If this still does not solve the problem, look for an option in your browser to configure helper applications or viewers.

Problem: I download the PDF file and it opens correctly in Acrobat. Now how do I save it?
Solution: Acrobat Reader 2.1 does not allow you to save a document. However, there are three ways to get around this limitation.

1. Before closing the PDF document, go into your browser's cache and copy the file to another location on your hard drive or a network drive.
2. Exit Acrobat (if still open). Change your browser's helper applications preferences to save the PDF file instead of launching the associated application. Download the file again and, when prompted, specify a location for the file.
3. If using Netscape Navigator* 2.0 or greater, install Acrobat Reader 3.0. The Netscape plug-in that accompanies Acrobat Reader 3.0 integrates Acrobat into the browser's window and adds "save as" functionality for PDF files. Click here to download Adobe Acrobat Reader 3.0..

Problem: Acrobat Reader tries to open the file, but it stops and gives an error message.
Solution: Be sure your computer meets the minimum system requirements and that you have the latest released version of Acrobat Reader. If the problem persists, you can order a free printed version of the document from the Intel Literature Center or send us an e-mail describing the problem and a support staff member will assist you.

Problem: I printed out a PDF file, but some of the graphics did not print completely.
Solution: Be sure your printer meets the printer requirements. Usually, lack of printer RAM is the cause of incomplete graphics printing.

Problem: Printing is slow.
Solution: Install Adobe Type Manager (ATM) to your system (Windows 3.1, Windows 95, or Mac OS) or add more RAM to your printer.