Embedded application developers purchase tools and modules from many vendors. For example, a developer might purchase all the following items from different suppliers:
Intel and a group of its Solutions960 Program vendors have implemented a customer support program called "No Run-around Technical Support." At some time most developers have experienced a run-around that, however sincere on the part of the vendors involved, takes them on a multi-vendor journey trying to get a problem resolved. The Solutions960 vendors have mutually agreed to guarantee that this will not happen to i960 applications developers. When a developer calls vendor A but A is convinced that the problem involves vendors B and C, A will call B and C instead of bouncing the problem back to the developer. The vendors then work jointly to resolve the problem. The result is the quick resolution of problems and the maintenance of a single point of contact across vendors participating in the No Run-around Technical Support program.
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